FAQs
Welcome to the Papa Prints FAQs page. Here, we’ve compiled answers to the most common questions about our products, ordering process, delivery, returns, and more. If you don’t find the answer you’re looking for, please contact us.
Ordering
How do I place an order?
Simply browse our products, add items to the cart, and proceed to checkout. Secure payment options include PayPal, Google Pay, and major cards.
Can I change or cancel my order?
Contact us immediately. Changes are possible if the order has not been processed or dispatched.
Do you offer customization?
Yes, all products can be customized. You will approve the design before production.
Delivery
Delivery options & costs
- Royal Mail Second Class – Free
- Royal Mail First Class – £2.99
- Express Delivery – £4.99
How long does delivery take?
Standard: 3–5 working days
Express: 1–3 working days
Next Day: 1 working day after dispatch
Do you offer free delivery?
Yes, free standard delivery is available on orders over £40 (limited time).
Can I track my order?
Yes, a tracking number is emailed after dispatch for carrier tracking.
Returns & Refunds
What is your returns policy?
Returns are accepted within 30 days for unused items in original packaging.
How do I return an item?
Contact our customer service team to initiate the return. Instructions will be provided.
When will I receive my refund?
Refunds are processed within 5–7 business days after the returned items are inspected.
Products
Are your stickers durable?
Yes, our stickers are waterproof, long-lasting, and stick well on clothing, shoes, and other surfaces.
How do I apply the stickers?
Clean and dry the surface before application. Iron-on labels include instructions.
Are the stickers dishwasher safe?
Yes, they remain durable even in dishwashers.
Payments
What payment methods do you accept?
PayPal, Google Pay, and major debit/credit cards.
Is my payment secure?
Yes, we use secure encryption technology to protect your payment information.
Account & Support
Do I need an account?
No, you can checkout as a guest, but creating an account makes tracking orders easier.
Customer Service Contact
Email: info@papaprints.co.uk
Phone: +44 (0)161 511 9211
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Miscellaneous
Do you offer gift cards?
Yes, gift cards can be purchased and redeemed on our website. Perfect for any occasion!
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