Terms and Conditions
Terms and Conditions
Last updated: 29 January 2026
Welcome to papaprints (www.papaprints.co.uk). These Terms and Conditions govern your use of our website and the purchase of our print-on-demand gifts and prints. By accessing our website and placing an order, you agree to be bound by these terms.
1. General
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and papaprints. We reserve the right to update these terms at any time, and continued use of our website constitutes acceptance of any changes.
papaprints is operated from the United Kingdom and these terms are governed by the laws of England and Wales.
2. Products and Services
We offer print-on-demand gifts and prints. All products are made to order. Product images are for illustrative purposes and actual colours may vary slightly due to screen settings and printing processes.
We reserve the right to discontinue any product at any time without prior notice. Prices are subject to change without notice, but changes will not affect orders already placed.
For more information about our products, please visit our About Us page or check our FAQs.
3. Orders and Payment
By placing an order, you are making an offer to purchase products subject to these terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
Payment must be made in full at the time of ordering. We accept major credit and debit cards and other payment methods as displayed at checkout. All prices are in GBP and include VAT where applicable.
You will receive an order confirmation email once your order has been successfully placed. This does not constitute acceptance of your order - acceptance occurs when we dispatch your items.
4. Shipping and Delivery
Please refer to our Shipping & Delivery Policy for detailed information about delivery times, shipping costs, and our delivery process.
As our products are made to order, please allow additional processing time before dispatch. We are not responsible for delays caused by courier services or circumstances beyond our control.
If you have questions about your order status, please visit our Order Queries page.
5. Returns and Refunds
Please refer to our Return and Refund Policy for complete information about returns, refunds, and your consumer rights under UK law.
As our products are custom-made to order, returns may be limited to faulty or damaged items. Your statutory rights are not affected.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, and designs, is the property of papaprints or our licensors and is protected by UK and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
7. Limitation of Liability
To the extent permitted by law, papaprints shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our total liability to you for any claims arising from your use of our website or purchase of products shall not exceed the amount you paid for the relevant product(s).
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
8. Privacy and Data Protection
We are committed to protecting your privacy and personal data in accordance with UK GDPR and the Data Protection Act 2018. Please read our Privacy Policy to understand how we collect, use, and protect your information.
9. Customer Service
If you have any questions about these Terms and Conditions or need assistance, please:
- Visit our FAQs page for quick answers
- Check our Order Queries page for order-related questions
- Visit our Contact Us page to get in touch with our team
- Read our Blog for updates and news
10. Dispute Resolution
We aim to resolve any disputes amicably. If you have a complaint, please contact us first through our Contact Us page.
If we cannot resolve a dispute, you may be entitled to use alternative dispute resolution services. These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12. Contact Information
For questions about these Terms and Conditions, please visit our Contact Us page.
papaprints
United Kingdom
www.papaprints.co.uk