Return And Refund Policy
At PAPAPRINTS, we want you to shop with confidence. Please read our Returns and Refunds Policy carefully to understand how returns, exchanges, and refunds are handled.
Returns Policy
30-Day Returns
We offer a 30-day return policy. If a return request is not initiated within 30 days of receiving your order, we will unfortunately be unable to accept the return.
Eligibility for Returns
Your item must meet the following conditions to be eligible for a return:
- Unused and in the same condition as received
- Returned in original packaging
- Accompanied by a valid receipt or proof of purchase
How to Return an Item
To start a return, please contact our customer support team at info@papaprints.co.uk.
Include your order number and the reason for return so we can assist you as quickly as possible.
Return Authorisation
Once your return request is approved, we will send you a return authorisation along with clear instructions on how to send your item back to us.
Return Shipping
After receiving authorisation, please ship the item to the address provided. Ensure the product is securely packaged to avoid damage during transit.
Return shipping costs are the responsibility of the customer and are non-refundable.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method. Processing times may vary depending on your card issuer or bank.
Please note: If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
Non-Refundable Items
- Custom or personalised stickers
- Items purchased during sale or clearance events
Exchanges
If you would like to exchange an item, please contact us at info@papaprints.co.uk.
All exchanges are subject to product availability and approval.
Wrong or Damaged Items
If you receive the wrong item or your order arrives damaged, please contact us immediately at info@papaprints.co.uk.
We will arrange a replacement or issue a full refund at no additional cost to you.
Satisfaction Guarantee
We stand behind the quality of our products. If you are not satisfied with your purchase, please contact us within 30 days.
Our team will work with you to resolve the issue, including offering a replacement or refund where applicable.
Contact Information
Email: info@papaprints.co.uk
Phone: +44 (0)161 511 9211
Address:
Sara DM Enterprises Ltd
3 Swan Lane Mill, Higher Swan Lane
Bolton BL3 3BJ
United Kingdom
Thank you for shopping with PAPAPRINTS. We appreciate your business and are committed to providing excellent service.